Its strange & funny..

Have you ever noticed..until the time your friends are married they completely understand every thought of yours about what an ideal marriage should be like, how one should find their partner and how time is not the issue but finding the 'right' partner is..but when once they get married, their agenda in life seems to be to get everyone else around them to marry.. the same thoughts and principles seem ridiculous to them now!

Is it jealously or enlightenment? ;-)

Marriage..the why of it

Sudhindra Balaji... (9:48 AM) we are now discussing something else..we are discussing the fundamental root cause because of which people get married..
Sudhindra Balaji... (9:48 AM) the most basic stimulus
Kapil Jain... (9:48 AM) fear
Kapil Jain... (9:48 AM) :)
Sudhindra Balaji... (9:48 AM) of?
Kapil Jain... (9:48 AM) several things
Kapil Jain... (9:49 AM) to say, basic human characterstics are fear and laziness, fear makes us do things, laziness makes us not do things
Kapil Jain... (9:49 AM) we jump from one to another broadly based on these two
Sudhindra Balaji... (9:50 AM) hmm..so then there are different flavours of fear..
Kapil Jain... (9:50 AM) everything is driven by fear
Kapil Jain... (9:50 AM) whatever happens
Sudhindra Balaji... (9:50 AM) hmm..interesting observation
Sudhindra Balaji... (9:50 AM) i hadn't thought of it in that way
Kapil Jain... (9:50 AM) :)
Kapil Jain... (9:50 AM) i have more free time, and what is there to do :)
Sudhindra Balaji... (9:50 AM) so, people who are unmarried all their life, are more secure?
Kapil Jain... (9:51 AM) no no can not be concluded that way
Kapil Jain... (9:51 AM) they might be suffering from fear of failure
Sudhindra Balaji... (9:51 AM) so..fear gets people to marry and the same fear gets them to not marry as well
Sudhindra Balaji... (9:52 AM) yeah..sounds logical..
Sudhindra Balaji... (9:52 AM) so then its a question of which fear can be overcome..that would then result in people one decision over the other
Kapil Jain... (9:52 AM) yes, these are wholistic characterstics which are behind the rational structure we create for defining our actions
Kapil Jain... (9:54 AM) you can say that, yes
Sudhindra Balaji... (9:54 AM) you should definately comment on our blog..
Sudhindra Balaji... (9:54 AM) it will be interesting :-)
Kapil Jain... (9:54 AM) you can use this chat as comment, can't you?
Sudhindra Balaji... (9:54 AM) oh yes..and i will..in 5mins you'll see it up on the blog
Kapil Jain... (9:57 AM) and one more thing to think about, you will know how when you know who moves the torch
Sudhindra Balaji... (10:00 AM) hmm.. :-)
Kapil Jain... (10:00 AM) :)

Decentralized customer satisfaction touch-points

In the Retail marketing arena, customer satisfaction occurs at every contact point the customer has with the company's product. Extending the same concept to IT Services, companies talk about 'customer satisfaction', is it often the case that the initiatives are driven from the top? (e.g. value added services, discounted rates etc.)

If the perception of value and the addition of tangible value truly is added by the 'work on the floor', must the developers not be 'empowered and mentored' to enhance these 'customer satisfaction touch-points'? Thereby, taking customer satisfaction initiatives from a 'top driven' approach to a more 'decentralized' one?

Employee loyalty

Is it possible to quantify the true value of employee loyalty to an organization? What do we mean when we say 'he/she is loyal as compared to the next person' - is it only longevity that contributes to loyalty? Can employees perform at their best and be considered 'not loyal'?

Org Struct - 1

How would you decide what kind of reporting structure suits your organisation the best? This question is especially relevant in a rapidly growing organisation. Of course there are standard organisational models available in management theories. But what would be your criteria to judge which model fits you the best?

One traditional way is to pre-determine a ratio of manager to reportees. But does this method do proper justice to maximisation of productivity?

KRAs

Is it of any benefit to publish the KRAs of your manager? So, with cascade effect, every role's non-sensitive KRA in an organisation is available for everyone else to view..

The Emotion Map

Sapphire: by the way ... i am very sad

Think Engage: for what

Sapphire: please don scorn at me ... but its just that my ex girlfriend just got married and i saw her photos so that made be feel very sad

Think Engage: you have like...

and fever and all is it

pls...

Sapphire: no no ... please ... fever is for getting drenched

this i just saw last night ...

Think Engage: hmm

Sapphire: but i realise that i made some wrong investments and wrong decision very early in life

Think Engage: what wrong investment

Sapphire: emotionally .. i am saying

Think Engage: ah ..

Sapphire: you know what ... i was trying to analyse what exactly makes you feel sad

it is sometimes very interesting to see exactly which strand of thought makes you feel bad ... it is like finding out which thread in a multithreaded java program is hogging the max memory

are you getting it?

Think Engage: hmm yeah

go on

Sapphire: like in this case, the very thought that now i do not have any importance in a person's life who, at one point in time, considered me to the most important ... this strand of thought makes me feel sad ...

Think Engage: will you feel better if you were considered important in someone elses' life?

Sapphire: no its not a compensating equation

Think Engage: no - i asked to isolate the root cause

it may be a 'need' to be loved, or it may be a need to be loved by a particular person

Sapphire: i understand ,,, thats why i am trying to give you a model based answer

ok ... what i think is this ... lets talk in terms of models

then ...

every person you interact with ... gives rise to a certain set of feelings ... emotions

now ... lets broadly categorise emotions as positive and negative

to make things simpler

then ... one negative emotion cannot be negated by positive emotions generated in another relation

whatever is generated ... remains

but ... at amy given point in time ...

Think Engage: yes - but you must also ackowledge that over a period of time, the intensity of effect it has does decrease

Sapphire: we say that we are doing good, not doing good, or maybe doing OK ... based on the wholistic map of all your emotions taken together

is this clear?

Think Engage: yeah

Sapphire: right ... and our mind is like a torch ... which hovers over the map ... whenever whichever emotion is hoghlighted, we momentarily get into that emotion

does this model sound 'sound'?

that i think takes care of the time factor also

doesnt it?

Think Engage: yeah

Sapphire: and intensity ... does not decrease ... it is just that the older emotions gets pushed towards the edge of the map ... while new ones generate at the center

so chances of them getting highlighted get lesser ... but when they ARE highlighted ... then you get into the old mode

Think Engage: hmm

Sapphire: the hopeful part is ... our mind ... the torch ... always hovers

Think Engage: so the question really is how can the torch focus for a longer period on what we want, and how soon can we push things to the edge

Sapphire: yes absolutely

you got it

Think Engage: and hash (or whatever it is called) is certainly not a solution to it

Sapphire: do you think this model is scalable to other areas of emotional intelligence?

forget that part

this is serious talk

do you think this is a scalable model?

Think Engage: it will be more complex when there are overlaps

Sapphire: what overlaps?

like?

Think Engage: you still have to deal with related people

Sapphire: yes but thats external to the system ... there will be interfaces defined ... but i am talking only about the core processing

Think Engage: hmm

Sapphire: what hmm ... i think we should develop this model to see whether it covers all areas of emotional intelligence ... then it may be possible to develop measures to fix things when they go wrong

Think Engage: how would you fix this thing for instance?

Sapphire: dont you think this can be a worthwhile introspection?

just like the way you said, then the solution is to push the older emotion faster towards the edge

what???

Think Engage: yes - i'm thinking HOW

Sapphire: yes ... thats the application part ...

and that will be different for different people ... so more important is to develop the principle behind it

Think Engage: isn't this already addressed in psychology?

Sapphire: i dont know ... i am sure this is a pretty intuitive model ... so somebody might have thought about it

btw ... i am going to put this on blog too

Think Engage: i think this is what they do in 'therapy'

yeah - put

you are btw not adding naything to itchybrains - i will now kick you for that

Sapphire: but that apart ... let us develop the model further ... iyou want

if you*